Question 1

What do I need to rent a vehicle?

Accepted Answer

A valid driver's license, you must be 21 or older, and you'll need to complete identity verification. Additional drivers can be added at checkout.

Question 2

Can I rent if I'm under 25?

Accepted Answer

Renters 21-24 may be subject to a young driver surcharge. Some vehicle categories may have higher age requirements.

Question 3

Do I need insurance?

Accepted Answer

Protection products are available at checkout. You can also use your own personal auto insurance if it covers rentals.

Question 4

When is the security deposit charged?

Accepted Answer

The deposit is authorized (held) at booking, not charged. It's released after the return inspection confirms no damage or additional charges.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit cards through our secure payment processor. Corporate accounts may qualify for credit billing with approval.

Question 6

Can I get a refund?

Accepted Answer

Free cancellation is available up to 24 hours before pickup. After that, cancellation fees may apply. See our cancellation policy for details.

Question 7

How do I pick up my vehicle?

Accepted Answer

Arrive at your selected pickup location at your scheduled time. Complete the pre-rental inspection on your phone, and you'll receive the keys.

Question 8

Can I get the vehicle delivered?

Accepted Answer

Delivery is available at select locations. Check the location page or search results to see if delivery is offered in your area.

Question 9

What if I return the vehicle late?

Accepted Answer

Late returns may incur additional charges. If you need more time, request an extension through your account before your return time.

Question 10

What if the vehicle is damaged during my rental?

Accepted Answer

Report any damage immediately through the app. Our team will guide you through the claims process. Your protection product may cover some or all of the damage.

Question 11

How is damage assessed?

Accepted Answer

We compare pre-rental and post-rental inspections. Our team reviews any differences and determines responsibility before any charges are applied.

Question 12

What about tolls and fuel?

Accepted Answer

Tolls are reconciled after your rental. Return the vehicle with the same fuel level as pickup to avoid refueling charges.

Question 13

What is FlexR Ride?

Accepted Answer

FlexR Ride is our managed chauffeur service. A professional driver handles the driving — no license or deposit required from you. Available in select African markets.

Question 14

Do I need a driver's license for FlexR Ride?

Accepted Answer

No. FlexR Ride is a chauffeur service — your driver handles everything. You just book and ride.

Question 15

What services does FlexR Ride offer?

Accepted Answer

Airport transfers with flight tracking, hourly charter, intracity point-to-point, and intercity travel. Executive vehicles available for VIP service.

Question 16

How do I book FlexR Ride?

Accepted Answer

Visit ride.flexrride.com to book your chauffeur. The Ride experience is separate from self-drive rentals.

Question 17

How does FlexR know which market to show me?

Accepted Answer

We use your IP address to automatically detect your location and show you the relevant experience — self-drive rentals in the US, or managed chauffeur service in Nigeria. No setup needed.

Question 18

Can I switch to a different market?

Accepted Answer

Yes. Tap the flag icon in the top navigation bar to switch between the US and Nigeria experiences at any time. Your selection is remembered for your session.

Question 19

I'm in the US but need to book a ride in Nigeria — what do I do?

Accepted Answer

Tap the flag icon in the header and switch to Nigeria. You'll see the full Lagos chauffeur booking experience with vehicles, pricing, and services available there. Book your airport transfer or charter just like a local.

Question 20

Are prices and vehicles different per market?

Accepted Answer

Yes. Each market has its own vehicle fleet, pricing, and service types. The US offers self-drive rentals; Nigeria offers managed chauffeur services with different vehicle categories and rates.

Question 21

How much commission do Hotel & Concierge partners earn?

Accepted Answer

Hotel and concierge partners earn a 10% commission on the booking subtotal for every guest they refer to FlexR. Commission is tracked automatically and paid out monthly.

Question 22

How much commission do Travel Partners earn?

Accepted Answer

Travel agencies and agents earn a 10% commission on every vehicle rental or chauffeur booking referred through FlexR. Book on behalf of clients via the Partner Portal and track earnings in real time.

Question 23

What is the Referral Partner commission rate?

Accepted Answer

Referral Partners earn a 5% commission on every booking attributed to their unique referral link. There's no cap — earn on every successful referral, every time.

Question 24

Do Corporate Accounts earn commission?

Accepted Answer

No. Corporate accounts save rather than earn — they get negotiated corporate rate agreements below public pricing, centralized billing, and may qualify for volume-based rebates.

Question 25

How and when are commissions paid out?

Accepted Answer

Commissions are calculated per booking, visible in your Partner Portal dashboard in real time, and paid out on a monthly cycle with transparent reporting and a full audit trail.

Question 26

How do I become a partner?

Accepted Answer

Visit the Hotels & Travel Partners page or Corporate Mobility page and submit an application. Our team reviews applications within 2-3 business days and contacts you with next steps.

Question 27

What's required to become a partner?

Accepted Answer

Requirements vary by program: hotels need an active hospitality business, travel partners need a registered agency, referral partners need a network of potential renters, and corporate accounts need a registered business with employee travel needs. All partners complete an application and review process.

Help Center

Rental Requirements

Payments & Deposits

Pickup & Return

Damage & Claims

FlexR Ride (Chauffeur)

Markets & Regions

Partner Programs & Earnings

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