Privacy Policy
FlexR ("FlexR", "we", "us", "our") provides premium chauffeur, airport transfer, intracity, intercity, and corporate transportation services in Lagos, Nigeria and surrounding regions.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information for:
- Riders (FlexR Users)
- Drivers (FlexD)
- Corporate Clients
- Website Visitors
- App Users
By using FlexR services, you agree to the practices described in this Policy.
A. Rider (FlexR User) Information
- First Name / Last Name
- Phone Number
- Email Address
- Date of Birth
- Gender
- Home Address (optional)
- Government ID Type & Number (where required)
- Emergency Contact Information
- Nationality (optional)
- Profile Image
- Payment Information (processed securely via Stripe or bank integration)
- Trip history
- Special requests / notes
- Concierge service selections
- Ratings and feedback
- Location data during active trip
B. Driver (FlexD) Information
- First Name / Last Name
- Phone Number
- Driver's License details
- National ID (NIN / Passport)
- Vehicle information (if applicable)
- Bank account details for payouts
- Performance metrics
- Earnings data
- Ratings and trip history
- Live GPS location during assigned trips
- Signed contract & onboarding documents
C. Automatic Data Collection
- Device type
- IP address
- Browser type
- App usage logs
- GPS location (only when trip is active or required for safety)
- Cookies & analytics
We use your information to:
- Process reservations
- Assign drivers
- Calculate pricing (base + add-ons + taxes)
- Process payments
- Facilitate driver payouts
- Provide live tracking
- Enable panic/emergency services
- Prevent fraud
- Enforce Terms of Service
- Improve service performance
- Comply with Nigerian legal requirements
FlexR uses real-time GPS tracking during active trips.
Location is used to:
- Provide live ride tracking
- Monitor driver performance
- Support emergency panic alerts
- Improve dispatching
Location tracking ends when the trip is completed.
FlexR uses secure third-party processors (e.g., Stripe) for card payments.
We DO NOT store full card numbers.
Payment methods supported:
- Card payments
- Bank transfer
- Corporate invoicing (Net7 / Net30)
- Pay Driver (where enabled)
Drivers are paid bi-weekly on Fridays.
Driver compensation:
- 15% of trip revenue
- +5% performance bonus if KPIs met
- 2% partial bonus if minimum thresholds met
Drivers must complete onboarding and bank verification before payouts.
We may share limited data with:
- Payment processors
- Corporate account administrators
- Government agencies (if legally required)
- Emergency services during panic events
We DO NOT sell personal data.
We retain data:
- For operational necessity
- For legal compliance
- For dispute resolution
- For tax and accounting obligations
Users may request account deletion subject to regulatory requirements.
We use:
- Encrypted connections (HTTPS)
- Role-based access controls
- Secure cloud storage
- Restricted admin access
- Audit logging
No system is 100% secure, but we implement reasonable safeguards.
Under Nigerian Data Protection Regulation (NDPR), users may:
- Request access to their data
- Request correction
- Request deletion (subject to legal limits)
- Withdraw consent where applicable
Requests: support@flexr.com
FlexR services are not intended for individuals under 18.
FlexR may update this policy. Updates will be posted in-app and on website.
Last updated: March 1st, 2026 • FlexR Technologies • Lagos, Nigeria